Frequently Asked Questions – CeKe Ltd
Find answers to the most frequently asked questions about our products, services and our commitment to solidarity here.
What types of clothing do you offer?
We offer a selection of ethical and sustainable clothing: t-shirts, sweatshirts and hoodies for women, men and children, designed with style and conscience.
How do I know my size?
A detailed size guide is available on each product sheet, including centimeter equivalents for chest circumference, length and height.
What are the delivery times?
Average delivery times vary between 5 and 10 working days, depending on your location and stock availability.
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard), PayPal, and other secure solutions available at the time of payment.
Can I return an item?
Yes, you have 14 days after receipt to make a return. See our Return Policy for details.
Is my payment secure?
Absolutely. All payments are processed through certified secure platforms, with SSL encryption to protect your data.
Where does the money from my purchase go?
A portion of the profits directly supports our partner association CeKe Pass It On, which takes concrete action to help people in difficulty.
Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking link. You can also check your customer account at any time.
I would like to support more. Is this possible?
Of course! You can donate to the CeKe Pass It On association via their website, or simply share our project with others.
How to contact you?
For any questions, you can write to us via the contact form or at the following address:
support@ceke-ltd.com.